GCD AI RADAR
incidents/AIR-2024-0038

AI Call Center Platform Breach Exposes 10 Million Conversations

Attack on AI3 Confirmed exploitationData leak

An AI-powered call center platform in the Middle East suffered a data breach exposing over 10 million conversations and sensitive management records. Stolen data was subsequently listed for sale on the dark web.

Details

type
Attack on AI
An AI model, agent or AI-powered product was the thing exploited, abused or leaked.
categories
  • Data leak
    Training data, chat logs, system prompts, model weights or other AI-system data exposed.
owasp llm top 10
mitre atlas
no technique for these categories
Both rows are derived from the type and categories (OWASP 2025 edition, ATLAS release 2026.09), not classified per record. How
severity
3 · Confirmed exploitation
Used against real targets; limited or unclear impact.
targets
Enterprise deployment
products
AI Call Center Platform
incident date
8 Oct 2024
first reported
8 Oct 2024
origin
AI Incident Database
Derived from the AI Incident Database (CC BY-SA 4.0).
classifier confidence
0.85 · published at or above 0.80; see the methodology
tags
data-leak · call-center · breach
record
created 2026-10-18 06:33Z · updated 2026-10-18 06:59Z · json

Sources · 1

  1. 2024-10-08
    Alleged AI-Powered Call Center Breach Exposes Over 10 Million Conversations in the Middle East
    AI Incident Database · incidentdatabase.ai/cite/906

Titles and links belong to their publishers. The summary above is written by GCD AI RADAR in its own words; data is CC BY-SA 4.0.

Related incidents